Social Customer Service

So, the first time my son used his new Dunlop golf clubs, the 3 wood head flies off into the driving range.  Only customer service information on Dunlop site is a P.O. Box in the U.K.  Posted a question on Dunlop's Facebook page.  Their response (I think it was 8 days later) take it back to where you bought it (out of state).  That was their last response to multiple requests for help.

Posted by Philip Emmanuele, July 2012

Small Business and Social Media

Social media really is made for small businesses, given the local nature of consumerism.

Social Media Demographics

One issue I have with many infographics is the lack of a conclusion.  What am I as the reader supposed to think after consuming this information.

This one, for example, says to me "social media sites have broad demographic appeal."

Would be helpful if it included a comparison to US population in total.



Via: Online MBA Resource

LinkedIn User Profile

Via: PowerFormula for Linkedin Success

8% pay.

Slideshare

Slideshare is great.  Stumbled across it more than a year ago, and have found many presentations with just the nugget I was looking for.

Larger version here:

Measuring Social Media ROI

Sad.